Good day. I want to share my story to warn you - consumers, from making a similar mistake, and to be more cautious when dealing with the seller "MOSSAVTOSHINA".
So, I decided to purchase Sailun Atrezzo ZSR SUV 27545 R21 summer tires on March 22, just before the season. On the advice of my friends, who said that Sailun and Triangle tires from China are the best, I had no doubts, I had to buy them. After conducting a survey, I found that it would be more expensive to buy them in my region, 3,000 rubles per wheel, than to bring them from Moscow. I chose MOSSAVTOSHINA. They have a huge selection, a support service, and a low price, and the statistics of reviews are not bad (jumping ahead, I should have read the negative reviews). The tires were delivered in 10 days, which I consider fast, no questions asked. After inspecting the tires at the terminal, I immediately went to the tire fitting service. We have guys who do disc painting and restoration, and they have a HUNTER 2 tire fitting machine (remember this fact).
I put on the tires, everything was perfectly balanced, the tire fitter said I was lucky, the tires were even. I was happy, thinking I hadn't fallen into the statistics, and I went to test the tires on the roads where I could drive fast. After 10 minutes, I was on the highway, but what was my surprise, the steering wheel was shaking and the body was vibrating, what a road... it couldn't be that the balance was off, since I had personally controlled the process.
After driving for another 30 minutes, I called the tire center, told them the situation... So, I came to them again, we took off the tires, spun them, and what did we see? They were crooked. Visually, we saw that 2 out of 4 tires were in terrible condition. It's worth noting that the first balancing was done after loading 600 kg on the machine. The conclusion is that the tires behave inadequately under load, it's impossible to balance them, and after re-balancing, the tire behaves the same way.
The HUNTER 2 machine has the capability to detect non-compliance with the tire norm, deviations. I recorded these data and wrote to the support service. This is where the most interesting part begins. For 5 days, I was trying to contact people who could really influence the process of considering the defect! It's impossible to call them, everything goes through email. The manager, I must give him credit, accepted my claim and said I should send the tires to them, at their expense (respect). In fact, all 4 tires are complete garbage, but I decided to send 2, the most inadequately behaving ones. I passed all the information, photos, and video recordings to the manager, as well as the statistics of the computer diagnosis on the machine, in general, he had no questions, it was noted that there was enough information. At the end of April, I sent the tires, and then, the tedious waiting began.
On June 21!!! I received a message that the check had been carried out (2 months!!!) and the tires comply with GOST 52900-2007, the check was carried out on a calibrated HUNTER machine.
In response to my request to provide me with video and photo materials, they replied with a kind SILENCE. They wrote a conclusion and put their stamp (of their legal entity). When I asked if they had loaded the tires before diagnostics, they replied with silence. After 4 days of suffering from correspondence, I managed to talk to the responsible person, and the answer was clear - the tires are in order, the conclusion says so, we sent the tires to you, goodbye.
Based on the above, I consider it my duty to warn consumers to clearly understand what consequences may arise from this organization! The chance of such situations is likely minimal, but just like me, anyone can "GET LUCKY"!!!
As a result, I note that the tires hold the road not bad, a bit noisy. But the fact that such a large percentage of defects, I would not risk again! According to statistics, the chance of getting a defective tire is high for tires with a radius of 20 and above, a smaller radius gives a low percentage of defects!
Special "respect" to MOSSAVTOSHINA, a miserable assessment of the product, a response for the sake of formality!
